SELLER AGB / GENERAL TERMS AND CONDITIONS FOR B2C

General terms and conditions

PRINCIPAL ELEKTRIK s.r.o. for the sale of products through
the online store located at pelek.eu under the name PRINCIPAL ELEKTRIK s.r.o.

Content

1. Contact information

1.1 Online store operator:

PRINCIPAL ELEKTRIK s.r.o.

Address: Osadní 869/32, 17000
Prague, Czech Republic

NIF: 03402614

VAT: CZ03402614

Authorized Representative: Sergii Kryvulia

Court of registration/commercial registration: Prague Municipal Court Registration number: 231166

Office address: Peteřska nam
2, 11000 Prague,

(hereinafter, the “ seller ” or “ we ”)

Telephone: +420774242766

Email: shop@pelek.eu

Customer Service: We provide customer support to our customers at the phone number and email address listed above during business days from 9:00 AM to 5:00 PM.

2. Basic terms

2.1 These general terms and conditions (hereinafter “ VOP ”) of the seller regulate the mutual rights and obligations of the contractual parties arising in connection with or based on the purchase contract (hereinafter “ Purchase Contract ”).

concluded between us and consumers or entrepreneurs (hereinafter “ customer ” or “ you ”) through PRINCIPAL ELEKTRIK s.r.o. at pelek.eu.

2.2 Online Store. The Seller's online store (hereinafter " Online Store ") is operated on the website pelek.eu PRINCIPAL ELEKTRIK s.r.o

2.3 What can you buy from us? In our PRINCIPAL ELEKTRIK s.r.o. online store may purchase products we display and offer. If a license to use the product is offered, it is also included.

2.4 Who is considered a consumer? A consumer is any natural person who, outside the scope of their business activity or independent professional practice, enters into a purchase contract with us or otherwise acts legally (hereinafter " consumer ").
The online store is intended solely for customers who are consumers.
Sales to companies are not possible.

2.5 Products with digital content. For contracts for the supply of products with digital content, these VOPs apply appropriately, unless otherwise provided. Digital content means data created and provided in digital form.

2.6 Products with digital elements. For
For contracts for the supply of physical data carriers that serve exclusively as carriers of digital content, these VOPs apply appropriately, unless otherwise provided.
Digital content means data created and provided in digital form.

2.7 Collection of household appliances. With regard to the obligations imposed by § 38 of Act 185/2001 Sb. on waste, in the wording of subsequent provisions, we inform customers that old household appliances can be delivered free of charge for disposal at the address: Kirilovova
181, 739 21 Paskov, .

3. Information to customers before entering into the purchase contract

3.1 Seller Authorization and Supervisory Authorities. We are authorized to sell products based on a business activity permit. Trade supervision is carried out by the relevant trade authority within its scope of competence. Personal data supervision is carried out by the Office for Personal Data Protection. Within the defined scope, the Czech Trade Inspectorate exercises, among other things, supervision over compliance with Act No. 634/1992 Sb. on consumer protection.

3.2 Illustrative nature. The photographs you see on our website are for illustrative purposes only.

3.3 Additional costs. We do not charge additional costs for telecommunications (for example, if you call us on our phone number, you will only pay your normal call rate).

3.4 Consumers have the right to withdraw from the
purchase contract without giving reasons, at least within 14 days, which begins at the latest on the day of receipt of the product (or the last product, partial shipment, or last piece in the case of a contract for several products in a single order, or delivery of products in several partial shipments or pieces). The seller may provide a longer period. To meet the deadline, it is sufficient for you to send a notice regarding the exercise of the right to withdraw from the contract before this period expires.

3.5 Form to withdraw from the purchase contract. To
To exercise your right to withdraw from the contract, you must do so unequivocally, either by email, phone, or address, or by another means. To do so, you may use the attached sample withdrawal form, although you are not obligated to do so.

3.6 When you do not have the option to withdraw from the purchase contract. The customer does not have the right to withdraw from the following contracts:

3.6.1 on the supply of products that have been modified
and/or created at the client's request
or for his person ;

3.6.2 on the supply of
products whose price depends on fluctuations
in financial markets beyond our control, which may occur during the withdrawal period from the purchase contract;

3.6.3 on the supply of products that deteriorate
quickly, as well as products that have been irreversibly mixed with other products after delivery ;

3.6.4 on the supply of products in sealed packaging , which the consumer has removed from the packaging
and for health or hygienic reasons it is not suitable
return once the consumer has violated it, which also applies to audio or video recordings and computer programs , if the customer has violated their original packaging;

3.6.5 on accommodation,
Transport of products, vehicle rental, catering or use of free time, if it must be performed according to the contract on a specific date or within a specific period;

3.6.6 on the supply of newspapers, periodicals or magazines, except subscription contracts for their supply;

3.6.7 on the provision of
services, if they have been provided in full; in case of performance in exchange for payment,
only if it began with the consumer's prior express consent before
the deadline for withdrawing from the contract has expired and the entrepreneur has informed the consumer before entering into the contract that upon providing performance the right to withdraw from the contract expires;

3.6.8 for urgent repairs or maintenance to be carried out at a location designated by the consumer at his or her express request; this does not apply to the performance of unsolicited repairs or the supply of products other than spare parts necessary to carry out the repair or maintenance;

3.6.9 on the supply of digital content , if it has not been delivered
on a physical medium and has been delivered with your express prior consent before
the deadline for withdrawing from the purchase contract has expired and we have informed you before entering into
the purchase contract, in which case you do not have the right to withdraw from the purchase contract.

3.7 Value of returned products and related costs
with the return of products. The direct costs of returning products are your responsibility. If
the value of the returned goods exceeds 990 CZK (990.01
CZK excluding shipping costs), the seller covers the return costs.

3.8 Refund of the purchase price. In case of
withdrawal from the purchase contract within the withdrawal period, we are obliged to refund you
the purchase price (except additional costs if you have chosen another type
delivery, other than the most economical standard delivery offered by the seller), and this
with the same payment method you used for payment, unless we agree otherwise,
no later than 14 days from the moment we receive the returned product or it is returned to us
Reliably prove your shipment. You will not be charged any fees for this
Refund. If we do not receive the returned product, we have the right not to refund the purchase price.

3.9 Return product shipping address. The return label is generally available in the user account at
pelek.eu. If we haven't provided a return label, please use this address to send your product.
Kirilovova 181 products, 739 21 Paskov, . Alternatively, please
Contact us via email at shop@pelek.eu
or the phone number 601548120, to guarantee your return rights and agree
an individual procedure.

3.10 Gift. If a gift is provided to the customer along with the product,
The gift contract between us and the customer is concluded with the condition precedent that if the customer or we
We withdraw from the purchase contract, the gift contract with respect to said gift
loses its effectiveness and the customer is obliged to return the gift provided with the product.

4. Process of signing the purchase contract

4.1 Creating an order. The customer can
choose one or more products by inserting them into the virtual shopping cart,
where the customer can review the selected products, change their quantity or delete them
from the shopping cart. By clicking the “Checkout” button, the customer is prompted to
Enter shipping-related information and choose your payment method. Before completing
the order, the customer is allowed to review and modify the data that has
inserted in the order, as well as the customer data. By clicking on the “ Order binding upon payment ” button,
complete the order process and the purchase contract is concluded.

4.2 Approval of the VOP. When submitting the order,
confirms that you have read and accept these VOPs and our policies
processing of personal data.

4.3 Consent of the legal representative in the case of a minor customer. If a minor customer purchases in our online store,
Prior consent of your legal representative is required.

4.4 Product Features. The customer is obliged
to familiarize themselves with the characteristics, type and recommended method of use of the product before completing the order. By placing the order, the customer confirms that he has
read this information and understand it.

4.5 Order Confirmation. The Seller
confirm receipt of the customer's order by sending a confirmation email
of the order to the customer. This order confirmation serves only to inform
to the customer that the order has been received and will be processed, at the latest within 2
business days from the date the customer places the order. The purchase contract is already
has been made at the time of clicking on the “ Order” button
binding upon payment.”

4.6 Language of the contract. The language of the contract is Czech.

4.7 Obligations arising from the purchase contract. Upon entering into
the purchase contract, we undertake to deliver the purchased product and allow you to purchase
the right of ownership over the product. By entering into the purchase contract, you agree to receive the product.
and pay us the price of the product.

4.8 Copy of the VOP and withdrawal form
Purchase contract. The customer will receive a copy of the concluded purchase contract, i.e., the current version.
of these VOPs. The consumer client will also receive a form to withdraw from the
purchase contract within the legal period.

5. Product prices and payment methods

5.1 Price. All product prices are indicated in Czech crowns (CZK) and
are indicated with VAT included.

5.2 Payment Options. Methods of payment for the price
of the products and possible costs related to the delivery of the products can also be found on the page of
Seller's description. We reserve the right not to offer a partial payment method in a particular case.
to the client. The client has the option to:

5.2.1 PayPal (The Client)
You are redirected to PayPal, where you will pay the purchase price from your PayPal account and
in accordance with PayPal's terms of use, available at https://www.paypal.com )

5.2.2 Payment by card

5.2.3 Payment by bank transfer or
instant bank transfer

5.2.4 Apple Pay, Google Pay

5.3 Unrealistic price of the products. In case of
that an unreal price of 0 CZK is displayed or a price that is far from the market is displayed, where
A price below our purchase price is considered to be out of market, we reserve the right to remove this item from your proposal to celebrate
the purchase contract. You will be notified by email.

5.4 Invoice format. We remind you that invoices will be sent
electronically, to your email.

5.5 Full payment of the purchase price. We reserve the right to
the right to retain ownership of the products until the purchase price is fully paid
in accordance with the corresponding purchase contract.

6. Delivery of products and place of performance

6.1 Delivery of products. The products will be delivered in
the delivery time indicated for each type of product. We always commit to delivering
no later than 30 days. We will always inform you of any changes over time.

of delivery.
Along with the purchase price, you are also obliged to pay us any related costs.
with the packaging and delivery of the products in the agreed quantity, as well as a surcharge for the method of
chosen payment. Unless expressly stated otherwise, the purchase price also includes the costs
related to the delivery of the products. Before concluding the purchase contract, you will be informed about
the final price which includes packaging and transportation costs.

6.2 Delivery address. The products are delivered to the address indicated by the customer in
the order.

6.3 Transport method. The customer can choose
the method of transporting the products to any address indicated in the order.

6.4 Redelivery and related costs.
In case, for reasons on your part, it is necessary to deliver the products repeatedly
or otherwise than indicated in the order, you are obliged to pay the costs
related to the redelivery of the products, or costs related to another method
of delivery.

6.5 Acceptance of products. At the time of
Upon acceptance of the products by the customer, the risk of damage and accidental deterioration of the quality of the purchased products passes to the customer. If the customer was to receive the products from the carrier, the risk
Accidental destruction and accidental deterioration of the quality of the purchased products is passed on to the customer.
at the time he was allowed to dispose of the products, but not before the
delivery time indicated.

6.6 Customer's obligation upon receipt of the products.
Upon receiving the products, you are obliged to check them and ensure their characteristics.
(especially if you have received the correct type of product, if the product has the agreed quality,
if the product in its packaging contains everything it should contain according to the instructions). In case of
If the package is damaged by the carrier, the customer is obliged not to accept such delivery.
of the carrier at all. We do not assume liability for damage caused by the carrier,
or for late delivery of the products, regardless of the reason for the delay.

6.7 Damages that may arise for the seller
for not accepting the products. If the consumer customer does not accept the products upon delivery
By the carrier, the products are subsequently returned to the Seller and at the same time the customer
consumer does not withdraw from the purchase contract within 14 days of the failed delivery
of the products, the seller has the right to claim from the customer the costs charged
by the carrier for returning the products to the seller. This cost represents for the seller
damage that has arisen from a breach of the customer's legal obligations.

7. Rights for defective performance

7.1 Defective Performance. This part of the VOP shall apply
to regulate the rights and obligations when exercising rights for defective performance in the sale
of products between us as seller and the customer as buyer.

7.2 When to Claim for Defective Products. You are required to notify us of any defects in the products.
without unnecessary delay after the defect has become apparent. Otherwise, the court will not recognize your claim for defective performance. You have the right to notify us of a defect in consumer products within 24 months of receiving these products.
This does not apply to products for which the packaging, label, or accompanying manual
The period during which the product can be used is indicated on the product or in the advertising in accordance with other legal provisions. The provisions on quality assurance apply here.
(contractual guarantee).

7.3 What will happen after 24 months? After
After 24 months, product defects can no longer be reported. If possible for the product in question, this period is extended by the time during which you were unable to use the product because you were in the process of a justified complaint. Although we try to resolve
Claims always to your satisfaction, with some products it is necessary to treat them according to
the instructions given on the packaging/label/leaflet – otherwise they will be damaged.

7.4 Contractual Warranty. If a voluntary contractual warranty of more than 24 months from receipt has been guaranteed for the product in question
of the product, you may report product defects during this time. The period is extended by the time,
during which you were unable to use the product because you were in the process of making a justified claim.

7.5 Presumption that the product is defective. If the
If the defect manifests itself within 12 months from receipt of the product, it is presumed that the product was
defective already at the time of receipt, unless we prove otherwise.

7.6 For what defects are we not responsible? We are not responsible.
for defects in these cases: 7.6.1 if the defect was in the product at the time of receipt and for
such a defect has been agreed a discount on the purchase price,

7.6.2 if the defect occurred in
the product due to wear and tear caused by normal use, or if it results from nature
of the product,

7.6.3 if it is caused by you and occurred due to incorrect storage , incorrect maintenance, your intervention or mechanical damage , all under conditions that do not meet your temperature,
dust, humidity, other environmental factors and is thus directly determined by us or the manufacturer
(usually on the product leaflet/label), or is derived from
legal provisions,

7.6.4 products that have been modified by the customer and if a defect has occurred as a result of this modification,

7.6.5 the use of
products in conditions that do not comply with their temperature, dust, humidity,
chemical and mechanical influences of the environment, which are directly determined by the seller or
the manufacturer, or are derived from legal provisions,

7.6.6 the defect occurred as a result of an external event outside our control (for example, a natural event).

7.7 What should I do to exercise a product defect claim? To exercise rights for product defects, please contact us via your user account.
At pelek.eu, based on that we will contact you and agree on the following
procedure. Alternatively, contact us directly at our email address.

7.8 Confirmation of receipt of the claim. After submitting
a message regarding the exercise of your right to complain, we will contact you within 2 business days.
The moment of exercising the claim is considered to be the moment in which we receive from you the data about
the exercise of the product claim.

7.9 Return of the claimed product to the seller. The products
must be returned complete, undamaged (except for the claimed defect), ideally
In its original, undamaged packaging, we will comply with appropriate hygiene standards. To remedy the defect, we will cover the cost of the product.
We will contact you to agree on the next procedure.

7.10 Confirmation. After receiving the claimed product,
A confirmation of receipt of the claim and its content will be sent to the email address you provided.
indicate.

8. Resolution and termination methods
of the claim

8.1 What will influence my choices?
right to request the elimination of the defect .
At your discretion, you may choose:

8.1.1 repair
the article; 8.1.2 deliver a new article; or

8.1.3 deliver the missing part.

From your part, it shouldn't be
a disproportionate request. If the repair of the item represents a significant burden for us
or is not a reasonable request in relation to the value of the item and its importance
If we find out about the defect, we will notify you. We will also proceed if we evaluate your request.
of delivery of a new item as disproportionate to the defect in the product or the value of the product.

8.2 If it is a question of
a material breach of the purchase contract. If the defect represents a material breach
of the purchase contract, you will have the right to withdraw from the purchase contract or request
a reasonable discount on the purchase price of the product.

8.3 When will it be possible to request a refund of the purchase price?
In some situations, it will be possible to withdraw from the purchase contract and request a refund of the purchase price. This will not be possible in situations where the product defect is not significant. What will be the
Situations in which you can withdraw from the purchase contract and request a refund of the purchase price:

8.3.1 We refuse to remove the defect from the product
or we have not repaired this defect within a reasonable time;

8.3.2 of
our statement or other circumstances will make it apparent that the defect will not be eliminated
within a reasonable time or without significant hardship to the buyer;

8.3.3 the product defect manifests itself
repeatedly; or

8.3.4 This is a substantial violation
of the purchase contract.

8.4 When will it be possible to request a reasonable discount?
of the product's purchase price? In some situations, you may be able to request a reasonable discount.
of the purchase price. This will not be possible in situations where the product defect is not significant.
What are the situations in which you can request a reasonable discount from the purchase price?

8.4.1 We refuse to remove the defect from the product
or we have not repaired this defect within a reasonable time;

8.4.2 of our
declaration or other circumstance it will be evident that the defect will not be eliminated in
a reasonable period or without significant hardship to the buyer;

8.4.3 the product defect manifests itself
repeatedly; or

8.4.4 This is a substantial violation
of the purchase contract.

8.5 You will inform us about the method of resolving the claim.
the obligation to inform us which right for defective performance you have chosen,
notify the defect or without unnecessary delay after notification of the defect. The choice made
cannot be changed without our consent; this does not apply if you request
the repair of a defect that proves to be irreparable.

8.6 Return of the original product. Upon resolving
the claim by means of the delivery of a new product, you are obliged to return the product originally delivered
(unless we agree otherwise). Delivery of a new product cannot be requested by the customer (and
You cannot withdraw from the purchase contract if you cannot return the product in the condition in which you received it. This does not apply if you have used the product before discovering the defect.
or if there has been a change in status when verifying the defect. In addition, in the event that without your
fault the product cannot be returned in its original condition.

8.7 When will the complaints process be closed? The complaints process is closed within three weeks of exercising the right of restitution , unless we agree otherwise.

8.8 Claim Completion. If the claimed product was sent to us for claim by the carrier, it will be automatically sent to your address after its resolution.
along with a confirmation of the date and method of resolution
of the claim, including confirmation of the correction made and the duration of the claim,
possibly a justification for the rejection of the claim.

8.9 Obligation upon receipt of the claimed product.
Furthermore, you are obligated to verify the integrity of the claimed product upon receipt, specifically that the package contains everything it should. Subsequent objections will not be considered.

9. Protection of personal data

9.1 Personal data processing policies. More
information about what personal data we process, how, with what
purpose and for how long they are processed, can be found in our processing policies
of personal data.

10. Force majeure

10.1 What is force majeure? For the purposes of these VOPs, force majeure is considered to be any obstacle that has arisen independently of our control.
will and that prevents the fulfillment of our obligation, if it cannot be reasonably
assume that we could have avoided, overcome or foreseen this obstacle or its consequences. The effects that exclude

responsibility
They are limited only to the duration of the obstacle with which these effects are associated.

11. Alternative dispute resolution

11.1 Extrajudicial dispute settlement. For extrajudicial settlement
Consumer disputes arising from a purchase contract are handled by the Czech Trade Inspectorate, with its registered office at Štěpánská 567/15, 120 00 Prague 2, VAT No. 000 20 869,
Internet address: https://adr.coi.cz/cs . The platform for online dispute resolution
which can be found at the internet address https://ec.europa.eu/consumers/odr
can be used for
resolve disputes between the seller and the customer of the purchase contract.

11.2 European Consumer Centre in the Czech Republic. The European Consumer Centre Czech Republic, with its headquarters at Štěpánská 567/15, 120 00
Prague 2, internet address: https://evropskyspotrebitel.cz
is the point of contact
in accordance with Regulation of the European Parliament and of the Council (EU) No. 524/2013 of 21.
of May 2013 on online consumer dispute resolution and on the amendment to Regulation (EC) No.
2006/2004 and Directive 2009/22/EC (regulation on the resolution of consumer disputes)
online).

11.3 Complaints. Before starting
out-of-court dispute resolution, we recommend that you contact our email address shop@pelek.eu . We always try to resolve the
conflict in a friendly manner. Their complaints
will be attended to within 2 at the latest
business days (48 hours, this time may be extended for days off and
holidays that are common in the Czech Republic).

12. Final part, including
applicable law and jurisdiction

12.1 Commitment to respect consumer rights. If
any provision of these VOPs conflicts with the legal provisions of protection
of the consumer, the law will prevail and we are committed to complying with it.

12.2 Invalid or ineffective provision of the VOP. If
any provision of the VOP is invalid or ineffective, or becomes so, then
In place of the invalid provisions, provisions whose meaning is as close as possible to the invalid provision shall come into force.
The invalidity or ineffectiveness of a provision does not affect the validity of the other provisions.

12.3 Legal system. If it exists
of an international element, we agree that our legal relationship will be governed by the legal system
of the Czech Republic, excluding all conflict of laws provisions that
refer to another legal system. However, this choice of law should not deprive the user
consumer of the protection provided by the provisions
of the legal system of the country of their habitual residence. The contracting parties agree that
They expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods.
According to Article 6, paragraph 2 of the Rome I Regulation, mandatory provisions of law shall always apply.
that would be applicable without this clause.

12.4 Disputes and Jurisdiction. The contracting parties further agree that for the resolution of possible disputes of the purchase contract, where there are
an international element is present, the courts based on our place of residence will always have jurisdiction. This does not affect the rights
of consumers according to special legal provisions.

12.5 If we agree on different conditions for the celebration
of the purchase contract. The provisions of the VOP are an integral part of the purchase contract.
Provisions that differ from the VOP may be agreed upon in the purchase contract. Diverging provisions
in the purchase contract take priority over the provisions of the VOP.

12.6 Requirement to read the VOPs to conclude the purchase contract. Reading these VOPs is voluntary, but without reading them, unfortunately
it is not possible to conclude the purchase contract.

12.7 Validity of the VOPs . These VOPs are valid from 01.01.2024 and supersede the validity of the previous terms and conditions.