PRIVACY STATEMENT / PRIVACY POLICY
Personal data processing policy
PRINCIPAL ELEKTRIK s.r.o.
with headquarters at: Osadní 869/32, 17000 Prague, Czechia ,
NIF: 03402614 , email: shop@pelek.eu , tel.: +420774242766 (hereinafter, the “ Controller ”)
for the sale of products
through the online shop operated through pelek.eu with
the name PRINCIPAL ELEKTRIK s.r.o. .
The protection of personal data is very important to us.
The purpose of this document is to inform you about all the information related to
the processing of your personal data, if you use the online store within
the online store pelek.eu; we recommend that you read this processing policy
of personal data. If you have any additional questions about
the processing of your personal data, please contact us at shop@pelek.eu .
Definitions. For better clarity and guidance, in this
Personal data processing policy presents terms that are repeated
frequently in this policy:
— Online store: online store
operated by the responsible party with the name PRINCIPAL ELEKTRIK s.r.o. through the online store pelek.eu;
— GDPR: Regulation of the European Parliament and
of the Council (EU) 2016/679;
— Personal data: any
information about the User that can directly or indirectly identify him/her;
— User: natural person to whom
to whom the personal data refers, it will generally be a client or potential client , also called “ you ”;
— Processor: performs
personal data processing activities based on a contract or other authorization to
the person responsible;
1. Basic data
Your personal data is collected
through the pelek.eu online store; and/or directly through us. In both cases
We may be in the position of data controller. If your personal data is processed in
pelek.eu online store, please read its Personal Data Processing Policy ( https://pelek.eu/cs/pages/privacy-policy-1 ).
We process the following personal data about you:
— name and surname, contact details (especially
email, phone number), address;
— billing data and bank details (data
necessary to keep accounts);
— information you provide to us in
the framework of communication with us (especially your questions and answers to
your queries, communication with you).
We do not process special categories of personal data.
2. For what purpose do we process personal data and what is the reason for the processing?
2.1 Compliance with the contractual relationship and
related legal obligations. The reason for processing personal data
is the fulfillment of the purchase contract and the related obligations (delivery of products, carrying
accounting, managing claims or if you exercise your right to
return within the legal deadline). We will process your name and surname, contact information
(residential address and delivery address, email and telephone number), as well as others
Billing data. Personal data is processed for the duration of the contractual relationship
and later 4 years after his death
termination (here we have an interest in retaining some personal data related to
the purchase contract for reasons of protecting our interests). We are required by law
to archive accounting and tax documents. The retention period for this data may be up to 10
years from the end of the fiscal period in which compliance was made. If it is
necessary for delivery and payment, personal data collected by us
will be transferred to the authorized transport company or authorized credit institution.
2.2 Payment by card. If we
If you provide your payment card details, we do not have access to the complete information. We only know
that you are paying by card and the card data is processed by the recipients of this data,
who process the payment for us.
2.3 Management of
orders. In order to manage your order, we also collaborate with
other service providers (carriers and others) who help us fulfill
closed contracts. Your data is transferred to these partners solely for the purpose of fulfilling
the obligations of the purchase contract.
2.4 Communication with customer service
customer, complaints or other inquiries. If you have contacted us, we process your
personal data based on your consent for the purpose of managing the query
or complaint. We may process the following personal data about you: first name, last name,
Phone number, email address, and order information. Questions and complaints are closed.
Customer service data is deleted regularly, no later than 4 years after
the management of the query or complaint.
2.5 Reviews. Our guests' ratings
Customers are important to us. We will post reviews if you give us your
consent (if you provide a review of a particular product or service). We may process about you
the following personal data: name, surname, email address, order details. In
With your express consent, we will also process photos and personal data that are part of the review text. Reviews are retained until you revoke them.
your consent, but not more than 5 years.
2.6 Customer evaluation. You can
share your shopping experience and evaluate individual products. To
evaluate your feedback on purchased products, we may use other Processors.
2.7 Legal Obligations. Personal Data
may be transferred to third parties, in addition to the Processors mentioned below, if so required.
required by law or in response to lawful requests from public authorities or
judicial requests in litigation.
2.8 Age restrictions. In the case of
products that have age restrictions, we check if you have reached
the minimum age required in accordance with current legislation. To do so,
We use an identification service that allows us to verify your age.
2.9 Digital products. If
It is necessary to update products with digital elements or digital products,
We process the data you provided when placing the order.
3. Communication
3.1 Emails we may send
send. In the context of the sale of our products or services, we may send customers
emails related to:
3.1.1
Delivery notifications, delivery date updates
3.1.2
tax documents, invoices
3.1.3
provision of a label for the return of products.
4. Processors
Their
Personal data may be transferred to our business partners (Processors) or
to other third parties, if required by law.
We use
only verified Processors, with whom we have a written contract, and
that provide us with at least the same guarantees that we provide to you. It is only a question of
Processors that are in the European Union, or from countries that have been
declared and recognized as safe, or from countries with which we have standard contracts
of clauses in accordance with art. 46 of the GDPR and that provide your personal data
a level of protection comparable to that of the GDPR and legislation
Czech. All these Processors are obliged to maintain confidentiality and
They may not use the personal data provided for any purpose other than that for which they
we have made available to you in accordance with this policy.
— Carriers (see article 2.1 Compliance
of the contractual relationship and related legal obligations):
Czech Post, PPL, DPD,
WEDO, Zasilkovna, Balikovna, GLS
— Processing
of orders (see article 2.1 Compliance with the contractual relationship and related legal obligations): Pelek.eu, BaseLinker
— Accounting (see article 2.1 Compliance
of the contractual relationship and related legal obligations):
OPEN
5. What are your rights?
Where to contact us? Write to us at shop@pelek.eu , or
to the address of our headquarters.
When will we resolve it? We will respond to you no later than one month. Yes
the provision of information would threaten the privacy of other people, or if the provision were
disproportionate to the risks or costs of providing it, we may not be able to
satisfy your request. In the case of repeated requests, the controller shall be entitled to charge a reasonable fee for the copy.
of personal data.
— Right of access. Confirmation,
whether we process your personal data. Information about the purposes of processing, categories
of personal data, recipients to whom they have been provided, processing period, about
existence
of the right to request
from the controller the exercise of one of the rights mentioned below. It is assumed that they will not be seen
negatively affected the rights and freedoms of others.
— Right to rectification. Request rectification
of inaccurate personal data.
— Right to erasure. If
There is no other reason to process this data, we will delete or completely anonymize the data upon your request.
— Right to restriction of processing. If
You believe that we are processing data incorrectly, either for reasons
of processing or its scope, please let us know.
— Right to notification of rectification, deletion
or restriction of processing. If you contact us with a request, we will inform you
about the result, unless it is impossible (for example, the email address,
from which you wrote to us, no longer works).
— Right to portability. We can
provide your data that you have provided to us in a structured and machine-readable format, at your request to another controller.
— Right to object. If
We process your data for legitimate interest (e.g. sending newsletters). It is our responsibility
demonstrate our legitimate interest, if we agree with you,
we will stop doing this processing.
— Right to withdraw consent. If
have changed your mind, please write to us. Processing related to marketing and
commercials may be revoked at any time.
— Automated individual decisions, including profiling. You have the right not to be subject to any
decision based exclusively on automated processing, including
Profiling that has legal effects on you or similarly significantly affects you. We respect your rights and therefore do not engage in profiling.
6. Conclusion
Read,
Please also refer to the data protection declaration for the pelek.eu online shop ( https://pelek.eu/cs/pages/privacy-policy-1 ). This document provides further information about when the pelek.eu online shop is responsible for personal data and how it handles your data.
This Policy
processing of personal data may only be modified in writing. In case of
Any questions related to our Personal Data Processing Policy, please
contact us via email at shop@pelek.eu .
If it is not
If you are satisfied, you can file a complaint or claim at any time with the Office for Protection
Personal Data Protection Agency, with headquarters at Pplk. Sochora 727/27, 170 00 Prague 7 – Holešovice
(more information at https://www.uoou.cz ).
This policy
on the protection of personal data is effective from 01.01.2024