Complaints/dispute resolution

Czech Trade Inspection Authority, headquartered at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website

: https://evropskyspotrebitel.cz, is a contact point under Regulation (EU) No. 524/2013 of the European Parliament and

of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).

In resolving disputes between the seller and the customer under the purchase contract, the online dispute resolution platform

at https://ec.europa.eu/consumers/odr may also be used.

In this context, we are obliged to refer you to our email address info@pelek.eu.

We always attempt to resolve any disagreement arising from our contract by mutual agreement.