Complaints/dispute resolution

Czech Trade Inspectorate, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address

: https://evropskyspotrebitel.cz, is the point of contact according to the regulations of the European Parliament and

Council Regulation (EU) No 524/2013 of 21 May 2013 on online resolution of consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (regulation on online consumer dispute resolution).

In the resolution of disputes between the seller and the customer of a purchase contract, the resolution platform can also be used.

of online disputes at https://ec.europa.eu/consumers/odr.

In this regard, we are obliged to refer you to our email address shop@pelek.eu .

We always try to resolve any disagreement arising from our contract by mutual agreement.