Complaints/dispute resolution

Czech Trade Inspectorate, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address

: https://evropskyspotrebitel.cz, is a contact point according to the regulation of the European Parliament and

Council Regulation (EU) No 524/2013 of 21 May 2013 on online resolution of consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (regulation on online consumer dispute resolution).

In the resolution of disputes between the seller and the customer of the purchase contract, the resolution platform can also be used

of online disputes at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to send you to our email address shop@pelek.eu .

Any disagreement arising from our contract we always try to resolve by mutual agreement.